With oversight from financial management leadership, this position supports all divisions under the Executive Vice President and CFO which include, but not limited to Division of Operations and the Division of Information Technology to establish and enhance financial shared services for the university.
Business Process Improvement; Analyze and evaluate invoicing, expense reporting, contracting, sourcing, purchasing and asset management business processes and recommend actions to streamline processes, improve operational efficiencies, and identify opportunities for reducing operational costs and improving customer satisfaction.Collaborates with university partners, including academic and administrative units, finance and treasury leadership and staff, audit and compliance, and others to develop and implement new business processesProvides input on, and tests, financial systems enhancementsProject manage, plan and implement special projects, business initiatives, and system upgrades as requested by management
Contract Administration; Coordinates the preparation and review of specifications and requirements related to requests for quotation (RFQ), requests for proposal (RFP), or requests for information (RFI); prepares bid specifications, issues bid requests and reviews quotations receivedFollows university policy and procedures to identify suppliers and negotiates and awards contracts to fulfill organizational objectivesDevelops, implements and oversees a framework for evaluating supplier performance and compliance with contract termsAssist in the management of supplier relationships including onboarding new suppliersActs as liaison between Office of General Counsel, Risk Management and vendors in facilitating resolution to high priority issuesAmends contractual agreements to reflect modifications to existing contracts and directs and ensures entry of contractual information into organizational repository
Customer Service & Training; Participates on various committees as delegated by the office director to provide and receive feedback on issues that may impact the shared services officeProvides guidance to constituents in conjunction with Finance Directors and university partners on finance and treasury policies, procedures, systems, compliance issues, and best practicesCollaborates on the development and delivery of training programsDevelops written training documents, cheat sheets, and videosDelivers training programs in-person, via webex, one on one and in group settingsMaintains professional knowledge and skills through attendance at professional meetings, taking appropriate training courses as approved, and by reviewing current literature including university documentsMaintains content and manages updates for office website
Quality;Responds to and resolves questions/feedback from OFSS mailboxAdminister OFSS customer satisfaction surveyContact end users for feedback on OFSSMonitor and evaluate feedback to recommend changes to business processMonitor resolution of high priority issues for changes to business process
Reporting; Assist in producing and analyzing daily, weekly, and monthly key performance indicators (KPIs), dashboards, and analytics to measure and improve performancePerform special projects and analysis as requested by management
Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Qualified candidates will hold a Bachelors degree in an appropriate area of specialization plus 5 years of relevant professional experience, or, a Masters degree or higher in a relevant area of study plus 3 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
In-depth knowledge of contracting, invoicing, expense reporting, sourcing, purchasing and negotiation process and metricsSuperb written and verbal communication, interpersonal and leadership skillsOutstanding negotiation skillsExperience in collecting and analyzing dataProblem solver with a strong analytical mindsetOutstanding organizational and time management skillsExcellent customer service skillsStrong project management capabilitiesExperience in a shared service center or in developing standardized procedures